Frequently Asked Questions
To help shed some light on our services, here are answers to the frequently asked questions about prototyping and manufacturing.
Regarding Manufacturing
We offer a wide variety of manufacturing processes for both metal and plastic parts. Our services include precision CNC machining, casting, sheet metal fabrication, injection molding, rapid prototyping, 3D printing/additive manufacturing, and die casting.
For simple rapid prototypes, we can complete them in as little as one day. For small batch production, the delivery time is usually between 4 to 7 days, depending on factors such as complexity, quantity, process, and materials. For more specific delivery times related to your project, please contact us at: [email protected].
We are pleased to support your project, whether it’s for prototype production or small batch orders. One of our key advantages is that we have no minimum order quantity. We can meet your requirements through various processes, including CNC machining, casting, sheet metal fabrication, 3D printing, injection molding, and die casting.
We can process almost all metals and plastics.
Metals: aluminum, stainless steel, titanium, copper, brass, alloy steel, magnesium, Inconel, etc.
Plastics: nylon, acrylic, Delrin, ABS, PEEK, PTFE, PVC, etc.
Regarding Quality
First, we analyze incoming materials with a spectrometer to verify they meet the specified requirements.
Next, we utilize advanced equipment and skilled machinists to ensure precision and uniformity in processing your parts.
Furthermore, during production, we employ CMMs, plug gauges, pin gauges, and other tools to rigorously monitor quality at each stage.
Finally, we adhere strictly to the ISO9001 quality management system, ensuring we deliver high-quality, customized parts every time.
Our quality control measures during the manufacturing process include:
Design Review: Optimizing designs for better manufacturability and reliability.
Material Control: Sourcing materials from reliable suppliers and conducting tests to ensure they meet specifications.
Process Control: Using statistical methods and regular equipment maintenance to monitor and regulate the manufacturing process.
In-Process Inspection: Conducting inspections at various stages to detect defects early.
Final Inspection: Verifying that finished products meet all required specifications.
Corrective and Preventive Actions: Investigating defects, addressing root causes, and implementing preventive measures.
Quality Management System: Implement a documented quality management system (QMS) to ensure consistent quality practices and drive continuous improvement (ISO 9001 or other quality standards).
Our process for handling quality issues or defects involves the following steps:
Documentation: We take photos of all products before shipment for record-keeping.
Customer Feedback: If you encounter any issues upon receiving the product, please provide us with inspection photos and videos.
Verification: We review the provided evidence with our production inspection team to confirm the issue.
Resolution: We analyze the specific problem and work on a solution to ensure effective after-sales service and customer satisfaction.
Yes, we can provide various quality inspection reports. Please specify the type you need (e.g., material report, quality inspection report) before placing an order, and we will prepare the necessary documents for your project promptly.
Regarding Quote & Order
Our company will usually reply within 6 hours, and if the design to the more complex processes or materials, will complete the quotation within 3 days.
Yes, please let us know your specific project requirements and we can provide you with samples before placing an order. Please confirm with us for more details.
Yes, of course. We offer expedited service and we will prioritize your project for production if you require it.
One of our biggest advantages is that there is no minimum order quantity limit. Whether it is 1 or 10,000+ products, we will provide you with the best service.
Once we receive your inquiry, our project manager will reach out via email. After reviewing with our engineering team, we will provide a detailed quotation that includes the unit price, shipping cost, total amount, and lead time, based on the complexity of the drawings. If any adjustments are needed, we will note them and inform you accordingly.
Order Process:
1. You confirm the production drawings and production quantities.
2. We submit the price list for your confirmation.
3. After confirming the order, we make an invoice with the bank account for you to pay.
4. We start to arrange the production on the same day or the next day after receiving the payment.
5. After the production is completed, we take photos or videos of the parts for your confirmation.
6. After receiving the reply, we send out the goods, the tracking number is usually updated to you on the same day or the next day at the latest.
7. After the goods are sent, we will continue to follow up on the order until the order is perfect.
Regarding Payment
Bank transfer. We will provide the correct account information for verification before you prepare to pay.
Regarding Shipment
According to your needs, we will provide you with personalized transportation solutions:
For small batch orders, you can choose international express or air transportation services such as DHL, FedEx, UPS, etc., and enjoy a fast and convenient transportation experience.
For large volume or heavy orders, we will recommend more economical transportation methods such as sea transportation and trucks.
We offer worldwide shipping, with a focus on North America, Europe, Australia, and Southeast Asia. Wherever the shipping company can deliver, we ensure reliable and high-quality transportation services.